Overview
Thank you for your purchase. We hope you are happy with it. If you are not completely satisfied for any reason, you may return it. This can be for a refund and returns, store credit, or an exchange. Please see below for more information on our return policy.
RETURN PROCESS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Pennies 4 Jane
Attn: Returns
Zone 1 Osoc St., San Antonio, Milaor, Camarines Sur 4413 Philippines
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Refund and returns will be reviewed to confirm eligibility, and you will receive guidance on the next steps. We may request additional information to finalize the review.
Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Damaged
● Change of Mind
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+63918 916 8679
